Returns & Exchanges
At Relapse Records, we want you to be completely satisfied with your purchase. If you receive a damaged item or the wrong order, you can return or exchange most items within 30 days of delivery.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue to initiate your return request.
Prepare the Package
Securely pack the items in their original packaging, ensuring that vinyl records and CDs are protected to prevent damage during transit.
Ship the Item
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once we receive and inspect your return, we will process your refund to the original payment method or ship out your replacement items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing